The Boring Stuff, Done Right
The only agency that builds complete in-house backend systems and teams for e-commerce without monthly retainers - proven methods created by founders who've been there.
Scale past 100k/month without the headaches
Keep your payment processors happy
100% yours, no monthly agency fees
Built by entrepreneurs who’ve been there
Trusted by 7-Figure Founders.
Proven With 200+ Stores
Trusted by 7-Figure Founders. Proven With 200+ Stores
From sleepless nights and stressful mornings to dominating with bulletproof
systems — here's how they built backends that scale.
From sleepless nights and stressful mornings to dominating with bulletproof
systems - here's how they built backends that scale.
From sleepless nights and stressful mornings to dominating with bulletproof systems — here's how they built backends that scale.
Our Services
Our Services
Choose Your Backend Solution
Systems – Plug & Play CS Infrastructure
Within 24 hours, we install the entire backend infrastructure you or your team can use to manage incoming customer inquiries like a 7-figure operation.
What You Get:
CRM Setup & Integration
Automation Workflows
Response Templates
Team Management Tools
Investment: €350 - €250 (Limited Time)
Systems – Plug & Play CS Infrastructure
Within 24 hours, we install the entire backend infrastructure you or your team can use to manage incoming customer inquiries like a 7-figure operation.
What You Get:
CRM Setup & Integration
Automation Workflows
Response Templates
Team Management Tools
Investment: €350 - €250 (Limited Time)
Systems – Plug & Play CS Infrastructure
Within 24 hours, we install the entire backend infrastructure you or your team can use to manage incoming customer inquiries like a 7-figure operation.
What You Get:
CRM Setup & Integration
Automation Workflows
Response Templates
Team Management Tools
Investment: €350 - €250 (Limited Time)
Recruitment – Your Dream Team Built for You
We source, qualify, and train world-class specialists who fit your brand perfectly. From first interview to full onboarding, every hire is tested for quality and trained to our 7-figure standards.
What You Get:
Pre-qualified e-commerce specialists sourced globally
Culture and brand fit guaranteed
Complete training on YOUR market, policies, and products.
Fast onboarding with 2-week satisfaction guarantee
Select your future A-player
CS Agent
Dispute Manager
Supply Chain Manager
Senior Backend Manager
Recruitment – Your Dream Team Built for You
We source, qualify, and train world-class specialists who fit your brand perfectly. From first interview to full onboarding, every hire is tested for quality and trained to our 7-figure standards.
What You Get:
Pre-qualified e-commerce specialists sourced globally
Culture and brand fit guaranteed
Complete training on YOUR market, policies, and products.
Fast onboarding with 2-week satisfaction guarantee
Select your future A-player
CS Agent
Dispute Manager
Supply Chain Manager
Senior Backend Manager
Recruitment – Your Dream Team Built for You
We source, qualify, and train world-class specialists who fit your brand perfectly. From first interview to full onboarding, every hire is tested for quality and trained to our 7-figure standards.
What You Get:
Pre-qualified e-commerce specialists sourced globally
Culture and brand fit guaranteed
Complete training on YOUR market, policies, and products.
Fast onboarding with 2-week satisfaction guarantee
Select your future A-player
CS Agent
Dispute Manager
Supply Chain Manager
Senior Backend Manager
Bundle Offer: Systems + 1 CS Agent
Get the best of both worlds:
Our Plug & Play CS System + a Fully Trained Customer Service Agent, combined into one package that prevents losing profits on your balance sheet and your sanity in the process.
Why This Bundle?
Smart founders know that systems alone aren’t enough.
This bundle gives you both:
The infrastructure that keeps your brand stable
The agent who keeps customers happy and your payment processors alive
Limited Time Offer: €1,000 (Save €250+)
Bundle Offer: Systems + 1 CS Agent
Get the best of both worlds:
Our Plug & Play CS System + a Fully Trained Customer Service Agent, combined into one package that prevents losing profits on your balance sheet and your sanity in the process.
Why This Bundle?
Smart founders know that systems alone aren’t enough.
This bundle gives you both:
The infrastructure that keeps your brand stable
The agent who keeps customers happy and your payment processors alive
Limited Time Offer: €1,000 (Save €250+)
Benefits
Benefits
How We Engineer Your Success
Most recruitment agencies dump a hire on you and disappear. We stay until they're performing at your standards.
2-Week Intensive Monitoring
Daily performance tracking, interaction audits, and real-time coaching to eliminate weak spots before they become problems.
2-Week Intensive Monitoring
Daily performance tracking, interaction audits, and real-time coaching to eliminate weak spots before they become problems.
Custom Integration
Workflows mapped to your specific offers, markets, and policies - not generic training that doesn't fit your business.
Custom Integration
Workflows mapped to your specific offers, markets, and policies - not generic training that doesn't fit your business.
Plug-and-Play Setup
Internal comms, SOPs, and systems configured so your new hire integrates seamlessly with your existing operations.
Plug-and-Play Setup
Internal comms, SOPs, and systems configured so your new hire integrates seamlessly with your existing operations.
Plug-and-Play Setup
Internal comms, SOPs, and systems configured so your new hire integrates seamlessly with your existing operations.
Daily Performance Reports
You get real-time updates on quality scores, operational gaps, and clear improvement recommendations.
Daily Performance Reports
You get real-time updates on quality scores, operational gaps, and clear improvement recommendations.
Daily Performance Reports
You get real-time updates on quality scores, operational gaps, and clear improvement recommendations.
About Us
About Us
We learned every lesson the hard way...
Lynq & Flow was built by two e-commerce entrepreneurs who've lived the nightmare: payment holds, waking up to hundreds of angry emails, watching Trustpilot fill up with 1-star reviews, and customer service agents turning the inbox into a complete mess. We learned every lesson the hard way and built the backend systems that saved our businesses. Now we build them for you.
Thommy Schonis
Founder of Lynq Agency
Helped 100+ e-commerce brands scale customer service teams, managing €100M+ in revenue. Expert in turning CS into a growth engine.
Thommy Schonis
Founder of Lynq Agency
Helped 100+ e-commerce brands scale customer service teams, managing €100M+ in revenue. Expert in turning CS into a growth engine.
Elwyn Breeveld
Founder of Flow Solutions
Built multiple 7-figure stores, coached 200+ entrepreneurs, specializes in payment infrastructure and dispute reduction.
Elwyn Breeveld
Founder of Flow Solutions
Built multiple 7-figure stores, coached 200+ entrepreneurs, specializes in payment infrastructure and dispute reduction.
We built this because founders were stuck between weak VAs and expensive agencies. We created a third option: a quality in-house backend built for scale.
FAQs
FAQs
We’ve Got the Answers You’re Looking For
How quickly can you deploy the CS system?
Do I need technical knowledge to use the system?
What if I already have some CS processes in place?
How involved do I need to be during setup?
How do you guarantee quality hires?
What countries do you recruit from?
Can I interview the candidates before hiring?
What happens if the hire doesn't work out during the 2-week guarantee?
How quickly can you deploy the CS system?
Do I need technical knowledge to use the system?
What if I already have some CS processes in place?
How involved do I need to be during setup?
How do you guarantee quality hires?
What countries do you recruit from?
Can I interview the candidates before hiring?
What happens if the hire doesn't work out during the 2-week guarantee?
Ready to Transform Your Backend?
Get total control over your operations, eliminate chaos, and protect your profits.